We enable telcos to achieve cost-effective operations and operational excellence through process automation and AI-driven optimization. We help unlock new revenue streams via innovative service models—from 5G and IoT to network slicing and ecosystem monetization. Our solutions elevate customer experience through omnichannel personalization, proactive support systems, and AI-powered intelligent interactions. By adopting TM Forum Open APIs and ODA standards, we future-proof operations with modular architectures that drive agility, interoperability, and accelerated time-to-market.
Our Cloud Telco & CSP Transformation Services
Telcos can significantly reduce operating costs and enhance system resilience by migrating workloads to hybrid and multi‑cloud environments, adopting AIOps, and restructuring processes. At Top Row Resources, we optimize operations with automated order-to-cash pipelines, self-healing network systems, and real-time orchestration across distributed platforms. This enables substantial OPEX reduction and streamlined legacy consolidation.
Key Benefits
Cloud-native modernization
Move workloads to hybrid & edge environments to support automation and resilience
AI-powered operations
deploying AIOps for real-time incident resolution and SLA optimization.
Workflow automation
eliminating manual steps in order-to-cash, service provisioning, & network orchestration.
We enable CSPs to evolve into digital platform providers by launching Network-as-a-Service (NaaS), API monetization platforms, and digital marketplaces. Our approach supports flexible service bundling, B2B2X enablement, and rapid partner onboarding—unlocking fresh revenue streams and expanding market reach.
Key Benefits
Marketplace enablement
offering subscriptions, partner services, and device ecosystems via self-service platforms.
API monetization
supporting B2B2X business models and rapid partner onboarding.
Revenue innovation
moving from connectivity to value-added services delivered on-demand.
Transform customer engagement with AI-powered chatbots, predictive support, and intelligent journey orchestration. Our offerings reduce average handling time, boost first-call resolution, and increase Net Promoter Scores. Predictive analytics anticipate issues before users experience them, while virtual agents enhance personalization and trust.
Key Benefits
Smart Virtual Agents
smart bots reduce handling time and increase first-contact resolution.
Predictive maintenance
identify and resolve issues before customers are impacted.
Omnichannel orchestration
tie interactions across care, billing, digital interfaces into a cohesive UX.
We firmly embrace TM Forum’s Open Digital Architecture (ODA) and Open API standards—providing plug-and-play interoperability and reducing vendor dependency. Our adoption strategy helps telcos accelerate time-to-market, support multi-cloud agility, and comply with industry standards—enhancing ecosystem collaboration and operational flexibility.
Key Benefits
Open API compliance
adhering to standards that simplify partner onboarding and system integration.
ODA-based architecture
facilitating plug-and-play scalability and reduced vendor lock-in.
API governance excellence
standardized integration, auditability, and API reuse through internal APIs.
Why Choose Top Row Resources?
Comprehensive Transformation Expertise—spanning cloud, APIs, AI, operations, and monetization.
Telecom-Centric Delivery—built on decades of CSP experience and globally recognized implementation success.
Sustainable Differentiation—enabling automated, scalable operations, agile services, and customer-first platforms.
Connect with us to explore your CSP transformation roadmap
Partner with Top Row Resources to convert your CSP platform into a market-leading digital ecosystem—delivering operational efficiency, sustainable revenues, rich customer experiences, and future-ready architectures.