Top Row Resources transforms your Global Capability Center (GCC) into a strategic growth engine—integrating talent, technology, and innovation to drive enterprise-wide value. Our Conceptualization & Build services lay the foundation—spanning advisory, location selection, business case modeling, and GCC setup aligned with your long-term objectives. Through Operational Excellence and our AIM (AI‑Integration‑Managed Services) Framework, we optimize workflows, establish CoEs, automate processes, and deliver consistent, high-quality results. Our BOT (Build‑Operate‑Transfer) and Offshore Development Center (ODC) models allow you to scale efficiently—transitioning to full ownership on your terms. Our built-in Center of Excellence (CoE) anchor ensures continuous innovation and best practices governance
Our Global Capability Center Services
At Top Row Resources, we empower enterprises to build high-impact Global Capability Centers that evolve from cost-saving hubs into strategic innovation engines. By leveraging AI/ML, automation, cloud, and analytics, we ensure your GCC is aligned with business objectives and operates with excellence and scale.
GCC Services: Concept, Design & Build
Our advisory and planning services help you conceptualize and build GCCs with clarity—covering business case development, ROI modeling, IT advisory, operating models, regulatory compliance, location selection, and branding. We design GCCs to meet operational resilience standards, incorporating business continuity planning and talent strategies to support long-term sustainability.
Operational Excellence & Performance
Our GCC optimization includes process transformation, predictive intelligence (AI/ML), and innovation hub setup. This ensures efficient service models, infrastructure performance, cost optimization, talent development, SLA benchmarking, and enterprise-grade governance. By layering process intelligence, governance frameworks, and a dedicated innovation hub into your GCC ecosystem, we enable predictive decision-making, operational maturity, talent upskilling, and continuous value delivery in alignment with global enterprise ambitions.
Flexible Delivery Models: BOT & ODC
Build‑Operate‑Transfer (BOT)
We build and manage your GCC as a phased engagement, ensuring you retain control, reduce outsourcing, & gain long-term cost advantages.
Offshore Development Center (ODC)
Tap into global talent pools and tech ecosystems to scale high-performance teams for R&D, analytics, operations, and innovation.
AIM Framework: AI, Integration & Managed Services
Our AIM framework positions your GCC on a four-stage maturity path:
Foundational
Build governance, integrate systems, and automate basics comprehensively
Operational
Optimize workflows with AI, standardize processes, and elevate performance
Pioneering
Enable transformation via strategic analytics and emerging tech
Innovative
Introduce advanced forecasting, AI-driven decisioning, and ecosystem transformation
GCC Center of Excellence (CoE)
We help establish GCC-specific CoEs that institutionalize best practices, develop domain expertise, foster innovation, and align operations with enterprise goals—turning your GCC into a self-sustaining value center. Our approach embeds CoEs within the larger GCC ecosystem using proven governance models, strategic learning frameworks, and performance tracking—so your CoE becomes a catalyst for scalable innovation and long‑term competitive advantage. We partner across the GCC lifecycle—focusing on domain-specialist talent development, knowledge management, and continuous operational improvement—to shift your GCC from execution engine to innovation-led Centre of Excellence.
Why Choose Us?
Recognized Expertise: Rated as a leading GCC vendor by ISG and AIM Research, with proven experience in strategy, implementation, and optimization.
Strategic Execution: We combine deep engineering pedigree with high-touch collaboration—prioritizing long-term value and agility.
Inclusive Ecosystem Approach: From talent acquisition and regulatory support to innovation hubs and employee engagement programs, we build sustainable GCCs with local alignment.
Industries & Use Cases
Our GCC frameworks have enabled accelerated transformation across sectors:
Telecom & CSPs
Agile delivery models, API orchestration, and partner ecosystem enablement
BFSI & Technology
Rapid innovation via analytics, marketplace enablement, and secure operations
Manufacturing & Energy
Integrated IoT analytics, service automation, and predictive operations
Ready to evolve your GCC into a strategic digital hub?
Partner with Top Row Resources to design, build, and scale capability centers powered by AI, integration-first architectures, and managed excellence.